Cloud-based Hosted PBX Business Phone Systems are changing Debt Collection Management Australia-wide; nSydnet to Perth. Often referred to as a Hosted PBX, Cloud PBX, VoIP PBX or even a Virtual PBX; they are all essentially interchangeable terms for a Business Phone System that is cloud-based, and therefore accessed via the Internet. For instance, Hosted PBX services such as; EasyCloud PBX, and Smartcom CloudPBX, which are suitable for small to medium sized debt collection operations. An addition benefit of these Hosted PBX services, is that they have predictive dialler capabilities that can be utilised for debt collection if and when needed. (see Smartcom cloud hosted pbx for business plans)
The scalability and capabilities of a Hosted PBX will suit any sized business – from small business, mid-size and enterprise. Furthermore, the flexibility of a cloud Hosted PBX phone system means that it is a perfect fit for debt management and collection agencies – regardless of the number of staff or position in the business lifecycle stage. (see cloud hosted pbx for business plans)
Its business critical that communication technology enables collection operations to be compliant with Australia’s stringent regulatory environment. Smartcom delivers just that, giving companies the capacity to meet legislative requirements such as; Telecommunications Act, Privacy Act, PCI DSS, ACMA, ASIC ACDBA and ACCC.
The phone system is the heartbeat of any debt collection operation. Likewise, as your collections operation expands, the need for predictive dialler technology is often a requirement.
As the need from predictive dialer software becomes a reality, Smartcom makes the transition easy for collection agencies, with our dialer and Hosted PBX accessed via the same cloud platform – without disruption of your business. In other words, your operation will continue to use the Hosted PBX functions as predictive dialer technology is introduced to the business. You simply keep doing what you need via the phone system, and assign other staff to work on the predictive dialler on the same Smartcom platform. (see predictive dialler plans)
Both the Smartcom Hosted PBX and predictive dialer can be used inconjunction with your collections software – via either API or Webhooks. Collections software such as; Debtcol, Debtrak, Collexus, Simplicity Collect, Wincollect, Collect! and Katabat etc.
Smartcom cloud PBX business phone systems provide companies withhh a competitive edge. For instance;
Hosted PBX adoption in Australia is at unprecedented levels. The popularity is due largely to factors that have an immediate impact on business, such as;
As a result of the above, businesses are better equipped to adapt to an environment of constant change. In addition, businesses are also able to gain a competitive edge due to gains in capabilities across the business. (see cloud hosted pbx for business plans)
Increase your contact rates by increasing the perpensity for debtors to answer a call with the display of geographically centric and/or mobile phone numbers.
Set-up you operation with a choice of using Handsets or Softphones installed on staff PC’s and/or laptops. Likewise, selected staff can also have access to the Hosted PBX via the Mobile App.
Improve efficiencies and hence producctivity via the Hosted PBX click to dial function.
Regardless of the location of your staff, your management team will have full transparency of operations via the management dashboard. For instance, management can quickly assess operational performance across disciplines, such as; 1) Inbound & Outbound Call Status & Volumes; and 2) Campaign & Agent Performance. In addition, management can monitor and measure performance via; Call Recording; Call Monitoring; and extensive Call Reports.
Smartcom Hosted PBX promotes an agile workforce. Moreover, managers can efficiently manage the daily ebbs and flows of debt management – including ‘Work from Home’ staff.
Furthermore, exploit the flexibility of our Hosted PBX business phones system – with access to the cloud service anywhere in Australia with the internet, including all major cities such as; Brisbane, Sydney, Melbourne, the Gold Coast, Adelaide, Perth, Hobart, Darwin etc.
In addition, offshore operations can also be configured with our cloud software in unison with Australian operations.
Cloud services such as; Cisco Webex Calling and Microsoft Teams include functions such as; video conferencing, video 1:1, collaboration; and unified communications. (see cloud hosted pbx for business plans)
In addition, Cisco Webex Calling and Microsoft Teams enable users to communicate across multiple channels. For instance; audio, email, instant messaging, presence, document sharing, video 1:1 and video conferencing. Webinars are also a feature of Webex. Most importantly, both cloud services integrate with Microsoft Office 365.
Above all, Hosted PBX phone system software delivers unprecedented agility and mobility throughout the business sector in Australia, as a result of staff having the flexibility to work from any anywhere, and on any device.
For instance, the voicemail-to-email function enables staff to receive messages from any location via laptops or mobile devices, which is ideal for a workforce that is on the move, in particular sales executives. These functions are also widely used to efficiently manage after-hours calls for sectors, such as ‘trades’. (see cloud hosted pbx for business plans)
As a result of continuous software upgrades, cloud PBX Business Phone Systems will continue to remain as contemporary technology anywhere in Australia or around the world. Therefore, there is no requirement for expensive up-grades associated with on-premise systems. (see cloud hosted pbx for business plans)
Hosted PBX applications deliver compelling commercial reasons to adopt the technology;
Industry directories are often a good place to review Hosted PBX options. For instance, industry body CX Central, has Smartcom Hosted PBX as its first listing in the CX Directory.
Its apparent that the COVID 19 epidemic meant many technology companies with offshore support resources being severely hamstrung as a result of closures to operations in the Philippines and India.
On the other hand, its also evident that Australian tech companies that have developed, and indeed supported their Hosted PBX services in Australia, have more or less been able operate in a business as usual capacity during COVID 19.
What should be taken from the above, is that in selecting a voip phone system for small business, is that a high value should be placed on vendors that have skilled support resources based in Australia, and even better if they are on the Eastern Seaboard.
IT security is paramount for vendors of business office phone systems in Australia – with the number one priority being that the cloud infrastructure is located in data centres in Australia, that use only local telecommunication carriers. Above all, the Service Desk should be based in Australia for a number of reasons, including additional security in order to conduct secure debt management and collections with a quality business phone system.
Handsets are the only component of a quality cloud PBX phone system that are located in your office (in some cases, softphones on PC’s elminate the use of any hardware at all). All other components are hosted in the ‘cloud’. In other words, a Hosted PBX is much like a mobile phone; in that the business phone system technology and VoIP phone lines are located in data centres. (see cloud hosted pbx for business plans)
Acknowledging business continuity as paramount, a suitable, business-grade internet connection and modem is a business imperative. (see our business internet plans)
Offices with 4+ extensions require a network switch to plug not only the handsets into, but other office equipment, such as printers. On the other hand, small sites with as few as three extensions can plug phones directly into the internet modem assuming the modem has sufficient ports.
Most importantly, modern network switches will typically have POE (Power Over Ethernet) capability, and therefore able to supply power to handsets via copper ethernet cables, as against using power packs for each handset.
Smartcom uses only quality equipment such as; Yealink or Cisco IP Handsets, which simply plug into a network data port and are thereafter provisioned by remote technical support staff.
Yealink desktop and wireless handsets come standard with our EasyCloud PBX, whereas the more advanced Smartcom Cloud PBX, Microsoft Teams or Webex Calling include softphones or Mobile Apps as well.
In conclusion, and all things considered, cloud Hosted PBX Business Phone System adoption in the collections industry across Australia – improves business performance as a result of increased capabilities; agility and mobility. Moreover, you can improve your responsiveness to the marketplace, and above all, reduce you costs across many ICT components.
