Drive the performance of your debt collection operation with Australia’s own osted PBX Business Phone System by Smartcom. Widely used in the debt collection sector, the cloud-based Smartcom Hosted PBX is VoIP enabled and NBN Ready. Moreover, small collection agencies gain a competitive edge in both the short and long term, as a result of the compatibilty of the Smartcom Hosted PBX with any number of collections software. Likewise, debt collection agencies and/or credit teams are able to add our predictive dialler application to the Hosted PBX technology platform. see Predictive Dialler Plans
Improve collection rates as a result of the extensive features and flexibility of the Smartcom Hosted PBX, and indeed the Cloud Predictive Dialer.
Adaptive cloud services such as the Smartcom Hosted PBX is fast becoming business critical technology for modern-day debt collection – promoting debtor engagement in delivering of the most relevant, timely & efficient communications.
Improve your operational capabilities and efficiencies via the highly flexible and scalable Smartcom digital platform. Furthermore, improve productivity and collection rates with Smartcom. Management.
Smartcom Business Phoine Systems optimise debt collection with functions such as; 1) Inbound Call Management ACD & IVR; 2) PCI DSS Call Recording; 3) Call Monitoring 4) Predictive Dialler; 5) Performance Management Reports; 6) Inbound Queue Management Displays; 7) Crystal Clear VoIP; 8) Payment Gateways, 9) Unified Communications 10) Crystal Clear VoIP and more.
All things considered, the Smartcom Hosted PBX Business Phione System can have a dramatic, and immediate effect on the effectiveness of collection teams across critical business disciplines such as;
Smartcom cloud services are designed for credit teams across the spectrum in Australia, across industry sectors such as; Utilities, Telecommunications, Banking, Finance, Government etc.
Importantly, Smartcom Business Phone Systems provide collection teams with the ability to ‘go to market’ with consistency, compliance, and operational transparency; as a result of functions such as VoIP: Inbounnd Call Management ACD & IVR: Call Monitoring: PCI DSS Call Recording; and Performance Management Reports.
Improve payment rates with a single point-of-call throughout Australia, by simply configuring 1300 Numbers and 1800 Numbers to the Smartcom Hosted PBX Business Phone System.
Incorporating a clever mix of software & telecommunications, Dynamic Call Tracking extends your management team’s insight into calls made to 1300 Numbers or 1800 Numbers.
When it comes to debt collection operations, business continuity is paramount. Therefore, the Smartcom cloud infrastructure incorporates multi-layered redundancy across data centres, computer processing and telecommunications.
Smartcom offers business grade internet to compliment our quality Cloud Contact Centre services. See our: Business Internet plans
Slash your telco bill with our high-volume call plans for debt collection operations. Moreover, high-volume call rates are available for both outbound VoIP and inbound 1300 Numbers and 1800 Numbers.
Engage with relevance, and in a timely and accurate manner as a consequence of CRM integration. Further, improve operational effciencies by integrating Smartcom Hosted PBX Business Phone Systems with your collections software such as; Collexus, Debtcol, collect Debtrak etc, or CRM’s such as; Salesforce , ZOHO and Microsoft Dynamics etc via API or Webhooks. Moreover, integration is a straight forward and timely excercise with the use of API’s or Webhooks.
Promote an agile and mobilised workforce with Smartcom Hosted PBX Business Phone Systems that promote agile workplaces, including its ‘Work from Anywhere’ functionality.
Smartcom cloud technology facilitates many regulatory and compliance related processes as standard procedure. As a result, you’ll have the capacity to meet the changing requirements of the debt collection code and other legislative requirements such as; Telecommunications Act, Privacy Act, PCI DSS, ACMA, ASIC and ACCC.
Smartcom Business Phone Systems are made for Australian conditions – and hence our legislative environment. Moreover Australian-Made is most certainly not a ‘nice to have’ or a call for patriotism. Instead, Australian-Made translates to the delivery of responsive support services and business continuity.
Collection agencies and credit teams alike, gain absolute transparency of offshore call centre staff as a result of integrating the Smartcom Hosted PBX with your operations in Australia or offshore.
The diversity of Smartcom cloud platform enables the Hosted PBX to be used inconjunction with the predictive dialer application.
Regardless of the location of your staff and management team, you have full transparency of operations via the management dashboard. For instance, management can quickly assess operational performance across disciplines, such as; Inbound & Outbound Call Status & Volumes; and Campaign & Agent Performance. In addition, management can monitor and measure performance via; Call Recording; Call Monitoring; and extensive Campaign and Call Reports.
Likewise, debt collection agencies and credit teams have the capacity to update debtor contact data with efficiency via integration with CRM or collections software.
As Australia emerges from a debilitating COVID 19 recession, the accumulated debt, coupled with a decline in revenue will most likely expose many organisations to unprecedented risk. As a result, the Business Phine System provides business leaders with an effective means of collecting debt in these extraordinary times.
Industry directories are often a good place to review Hosted PBX options. For instance, industry body CX Central, has Smartcom Hosted PBX as its first listing in the CX Directory.
Its apparent that the COVID 19 epidemic meant many technology companies with offshore support resources being severely hamstrung as a result of closures to operations in the Philippines and India.
On the other hand, its also evident that Australian tech companies that have developed, and indeed supported their Hosted PBX services in Australia, have more or less been able operate in a business as usual capacity during COVID 19.
What should be taken from the above, is that in selecting a voip phone system for small business, is that a high value should be placed on vendors that have skilled support resources based in Australia, and even better if they are on the Eastern Seaboard.
IT security is paramount for vendors of business office phone systems in Australia – with the number one priority being that the cloud infrastructure is located in data centres in Australia, that use only local telecommunication carriers. Above all, the Service Desk should be based in Australia for a number of reasons, including additional security in order to conduct secure debt management and collections with a quality business phone system.
Handsets are the only component of a quality cloud PBX phone system that are located in your office (in some cases, softphones on PC’s elminate the use of any hardware at all). All other components are hosted in the ‘cloud’. In other words, a Hosted PBX is much like a mobile phone; in that the business phone system technology and VoIP phone lines are located in data centres. (see cloud hosted pbx for business plans)
Acknowledging business continuity as paramount, a suitable, business-grade internet connection and modem is a business imperative. (see our business internet plans)
Offices with 4+ extensions require a network switch to plug not only the handsets into, but other office equipment, such as printers. On the other hand, small sites with as few as three extensions can plug phones directly into the internet modem assuming the modem has sufficient ports.
Most importantly, modern network switches will typically have POE (Power Over Ethernet) capability, and therefore able to supply power to handsets via copper ethernet cables, as against using power packs for each handset.
Smartcom uses only quality equipment such as; Yealink or Cisco IP Handsets, which simply plug into a network data port and are thereafter provisioned by remote technical support staff.
Yealink desktop and wireless handsets come standard with our EasyCloud PBX, whereas the more advanced Smartcom Cloud PBX, Microsoft Teams or Webex Calling include softphones or Mobile Apps as well.
In conclusion, and all things considered, cloud Hosted PBX Business Phone System adoption in the collections industry across Australia – improves business performance as a result of increased capabilities; agility and mobility. Moreover, you can improve your responsiveness to the marketplace, and above all, reduce you costs across many ICT components.
