- a pattern ie; 1300 456 789
- double digits ie; 1300 222 222
The numbers might even spell a word from the alphabet, that are on your phone keypad. For example:
- 13 VETS (13 8387)
- 1300 FLIGHT (1300 354 448)
A 1300 Number can have an Immediate Impact
The most widely used Smart Numbers are 1300 Numbers. The best 1300 Number Plans can have an immediate impact business performance as a result of the following attributes;
- Single Point of Call – Nationally
- Easy to Remember Phone Numbers
- Brand Image & Professionalism: 1300 Numbers or 1800 Numbers enhance your brand equity.
- Localised Bias elimination: using a 1300 Number or a 1800 Number eliminates local bias associated with choosing a service. For instance, potential customers in Sydney would most likely look for suppliers with an 02 prefix. With a national 1300 Number however, consumers are unaware of your location, and hence your office location becomes irrelevant.
- Organisational Reputation: 1300 & 1800 Numbers display confidence to the marketplace.
- Portable: Completely transferrable business phone numbers from either office to office; or if you change business phone number providers. (see Smartcom 1300 & 1800 Number Plans)
A 1300 Number Phone Word adds Professionalism
In addition to the impact Phone Words can have on your business, Smartcom’s add-on services can also add a high level of professionalism. For instance;
- Inbound Call Management & Queuing
- Auto-Attendant (IVR) Call Management – ‘Press 1’ for Sales
- Standard Call Routing: Call Forwarding, State, Time, Day & After-Hours
- Complex Call Routing
- Standard & Professional Voice-Over Greeting
- Call Recording
- Cloud-Based Hosted PBX Business Phone System
Increase Revenue with 1300 Numbers in Australia
As a national phone number, 1300 Numbers or likewise 1800 Numbers, provide organisations with a single point of call across Australia. Furthermore, a 1300 Number inherently expands customer reach, and as a result will keep your sales and customer service staff busy on the phone. Importantly, the cost of 1300 Numbers is more often than not significantly outweighed by both revenue gains and achievement of customer service KPI’s. (see Smartcom 1300 & 1800 Number Plans)
A 1300 Number drives Business Performance
Smart 1300 Numbers and Phone Words can add considerable value to businesses across Australia. For instance;
- Increased Revenue
- Client Retention
- Reduced Costs
- Scalability
- Improve Customer Experience (CX)
Buying 13, 1300 or 1800 Smart Numbers in Australia
Buying standard 1300 Numbers or 1800 Numbers in Australia is as simple as contacting Smartcom. The establishment costs range from $0 to $75 ex GST. (see Smartcom 1300 & 1800 Number Plans)
On the other hand, buying a Smart Number you will need to firstly choose a number via the Numbering System website www.thenumberingsystem.com.au There is a one-off registration charge to buy a Smart Number, which is on top of the cost of the number. Smart Numbers are also subject to an Annual Numbering Charge.
Having secured your Smart Number from ACMA, your next move is to make contact with your account manager at Smartcom, and we’ll help to determine the best 13 Number, 1300 Number or 1800 plan to suit your business requirements and call volumes. Thereafter, leave the activation side of things with us. (see Smartcom 1300 Number Call Plans)
The Cost of a 13, 1300 or 1800 Smart Number
In addition to the nominal registration fee of $35, the Smart Number allocation charge cost starts from $250 – and typically 1300 Numbers or 1800 Numbers that cost $250 are sufficient for many organisations. That said, a Smart Number can cost as much as $20,000 for the highly sort after numbers.
Smart Number Pricing – Allocation Charge
According to the ACMA, the Telecommunications (Numbering Charges) (Allocation Charge) Determination 2015 sets the pricing for custom numbers (Smart Numbers) – and pricing the numbers is according to how memorable they are.
ACMA keeps a list of classifications for Smart Numbers (other than standard smartnumbers).
The table below outlines the allocation charge for each ACMA Smart Number classification.
| Classification | Basis of Allocation Charge | 13 number | 1300 number | 1800 number |
|---|---|---|---|---|
| Platinum | Numeric pattern | $16,000 | $20,000 | $20,000 |
| Diamond | Word value | $8,000 | $8,000 | $8,000 |
| Gold | Numeric pattern | $6,000 | $4,500 | $4,500 |
| Opal | Word value | $2,400 | $1,500 | $1,500 |
| Silver | Numeric pattern | $1,200 | $750 | $750 |
| Standard | Low or no specifically identified numeric pattern or word value | $400 | $250 | $250 |
Prices GST Incl |
13, 1300 or 1800 Number Call Plans
Once you’ve bought a standard 1300 or 1800 Number from Smartcom, or purchased a Smart Number from the ACMA Numbering System. Then simply contact Smartcom to determine the best 13 Number, 1300 Number or 1800 monthly plan for your business and leave the rest to us. (see Smartcom 1300 Number Call Plans)
13, 1300 or 1800 Number Cost Savings
Smartcom is one of the fastest growing 1300 Numbers and 1800 Numbers service providers in Australia. As a result, our competitive call plans can slash the cost of your current 1300 Number phone bill. (see Smartcom 1300 & 1800 Number Plans)
Smart 13, 1300 or 1800 Number Expiry
Once you’ve bought a custom Smart Number, you then have rights to use the number as long as it is connected to a phone service. Likewise, if your number is not connected to a phone service, you have rights to use the number for 3 years from the last date of the service. After 3 years, the number will be available for someone to buy through our numbering system.
