Cloud Dial predictive dialer is designed to drive the performance of call centre operations in Australia and offshore. Used extensively throughout Australia, Cloud Dial is a quality cloud predictive dialler that will give your call centre a competitive edge!
Cloud Dial is suitable for any sized call centre that requires a predictive dialler to manage high-volume, outbound calling to customers or to solicit new business. ia. see Cloud Dial Predictive Dialler Plans
Adaptive cloud predictive dialler software such as Cloud Dial, is business critical technology for modern-day business. Furthermore, the Cloud Dial predictive dialer promotes customer engagement across multiple channels.
Increase productivity and improve business performance with the Smartcom predictive dialler. Moreover, optimise call centre operational performance with our dynamic dialler and campaign settings. see Cloud Dial Predictive Dialler Plans
Improve your operational capabilities and efficiencies with Cloud Dial. The highly flexible and scalable cloud predictive dialler application. Likewise, improve productivity via the sophisticated cloud dialler platform; that incorporates; Outbound Predictive Dialer, Inbound Call Management & Blended environments.
Cloud Dial predictive dialler software optimises contact centre performance with functions such as; 1) Blended, (Seamless Inbound & Outbound); 2) Inbound Call Management ACD & IVR; 3) PCI DSS Call Recording; 4) Call Monitoring 5) Predictive Dialler; 6) Customised Agent Scripting 7) Customised Call Wrap-Ups; 8) Performance Management & Campaign Reports; 9) Inbound Queue Management Displays; 10) Supervisor Dashboard; 11) Call Centre Wallboard; 12) Crystal Clear VoIP; 13) Payment Gateways, 14) Unified Communications and more. see Cloud Dial Predictive Dialler Plans
Experience productivity gains of 2-300% from manual dialing, as a result of efficient vetting of non-productive calls by the dialer, such as; disconnected numbers, voicemails and no-answers – with only ‘live pick-ups’ passed through to agents.
Optimise campaign performance with multiple dialling modes and the dynamic dialling function that facilitates real-time changes to both dialling modes and scales.
The Ready-to-Use, ‘Cloud Dial On-Demand’ is available at any time for contact centres to able to freely ultilise the cloud service at any time. For instance; 1) Work Overflow or 2) New Campaigns with a New Client.
Moreover, matched with our flexible price models, ‘Cloud Dial On-Demand’ can provide contact centres with the agility to adeptly use the cloud predictive dialler to your advantage, as it enables businesses to deploy staff and technical resources as required, whilst also eliminating cost wastage. see Cloud Dial predictive dialler plans
Cloud Dial can provide businesses with a dramatic change as a result of
Likewise, the Cloud Dial Predictive Dialler improves business performance for companies of all sizes;
The Cloud Dial predictive dialer is designed for industry sectors across the spectrum in Australia, such as; Debt Collection, Fundraising, Utilities, Telecommunications, Banking, Finance, Government with key disciplines. see Cloud Dial Predictive Dialler Plans
Importantly, Cloud Dial provides organisations the ability to deliver ‘go to market’ strategies with consistency, compliance, and operational transparency. This is largely the result of functions such as the VoIP Predictive Dialler, Inbounnd Call Management ACD & IVR, Call Monitoring, Scripting, Call Wrap-Ups, PCI DSS Call Recording and Performance Management Reports. see Cloud Dial Predictive Dialler Plans
Improve performance and efficiencies with a single point-of-call throughout Australia with a 1300 Number or 1800 Number. see 1300 Number Plans
Incorporate a clever mix of software & telecommunications with Dynamic Call Tracking to extend Management’s insight to calls made to 1300 Numbers or 1800 Numbers. see 1300 Number Plans
Above all, business continuity is paramount! As a result, the Cloud Call Centre infrastructure of the predictive dialer incorporates multi-layered redundancy across data centres, computer processing and telecommunications.
Smartcom offers business grade internet to compliment our quality Cloud Contact Centre services. See Business Internet plans
Slash your telco bill with our high-volume call plans for call centres. Moreover , high-volume call rates are available for both outbound VoIP and inbound 1300 Numbers and 1800 Numbers. see 1300 Number Plans
Engage with relevance, and in a timely and accurate manner as a consequence of CRM & BI software integration via API or Webhooks. For instance; Salesforce , ZOHO and Microsoft Dynamics etc.
Promote an agile and mobilised workforce with our dynamic Cloud Call Centre and VoIP predictive dialer. Furthermore, in addition to promoting an agile workplace, Cloud Dial caters for adhoc social distancing requirements and ‘Work from Home’ staff. As a result, regardless of the location of your staff in Australia, they will have access to the latest predictive dialer technology. see Predictive Dialler Plans
Cloud Dial technology facilitates regulatory and compliance related processes as standard procedure. As a result, you’ll have the capacity to meet the changing requirements of Australia’s legislation such as; Telecommunications Act, Privacy Act, PCI DSS, ACMA, ASIC and ACCC.
Our Service Desk personnel and system architects are all based in Australia. As a result, Smartcom is able to respond to the marketplace in a skilled and efficient manner from Australia, without need to escalate support tickets to either offshore call centres or overseas R&D staff.
Cloud Dial Knowledge Base provides our clients with product support information at your finger tips. Simply click on kb.clouddial.com.au to gain ready access to information.
Cloud Dial is made for Australian conditions and hence our legislative environment. Moreover, Australian-Made is not a ‘nice to have’ or a call for patriotism. Instead, Australian-Made translates to the delivery of responsive support services and business continuity. see Predictive Dialler Plans
Gain absolute transparency of your offshore call centre operations with Cloud Dial.
The diversity of the call centre technology enables the Hosted PBX component of Cloud Dial to be also be used as your business phone system. Meaning that in addition to the predictive dialer, your business will also gain a cost-efficient, business phone system for the office. see Predictive Dialler Plans
Regardless of the location of your staff and management team, you’ll have full transparency of your operations via the predictive dialer dashboard. For instance, management can quickly assess operational performance across disciplines, such as; Inbound & Outbound Call Status & Volumes; and Campaign & Agent Performance. In addition, management can monitor and measure performance via; Call Recording; Call Monitoring; and extensive Campaign and Call Reports.
Likewise, agents have the capacity to update contact data with efficiency via integration with CRM software or the likes. see Predictive Dialler Plans
Increase the quality, ‘speed of service’ and efficiency of your call centre, whilst lowering operational costs with WFM software integration; as a result of functions such as; Rostering; Timesheets; Intraday; Scheduling; and Workforce Performance.
The use of contemporary cloud contact centre and predictive dialler software will unquestionably gain ‘poll position’ in the pursuit of business performance in a post Covid19 economy.
Likewise, businesses that adopt cloud contact centre dialler software will also be well positioned to acquire new clients, as a result of their ability to deliver high productivity levels and superior contact rates. Further, with predictive dialer productivity gains of 200-300% greater than manual calling, ‘predictive dialer enabled’ companies are able to realise the true meaning of high productivity.
On-demand diallers in particular, provide organisations with the capacity to both fend off rivals and pitch for new business (including responding to tendors); as a result of having superior capabilities and agility. see Predictive Dialler Plans
As Australia emerges from a debilitating COVID 19 recession, the accumulated debt, coupled with a decline in revenue will most likely expose many organisations to unprecedented risk. As a result, the Smartcom Predictive dialer provides business leaders with an effective means of gaining competitive advantage in these extraordinary times. see Predictive Dialler Plans
ndustry directories are often a good place to compare Predictive Dialer services. For instance, industry body CX Central, lists Smartcom Cloud Dial in the CX Directory.
In short, our VoIP predictive dialer is deployed with thorough project management and most importantly, without interuption to your business. As a result, your contact centre will be able to gain a competitive edge sooner than later.
To learn more about SmartcomDCX Cloud Contact Centre & VoIP predictive dialer, email: info@smartcombusiness.com or phone: 1300 196 386.
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