Cloud Dial predictive dialer is designed to drive the performance of call centre operations in Australia and offshore. Used extensively throughout Australia, Cloud Dial predictive dialer software that will free you from the shackles of dated dialer software, meaning you will gain a competitive edge in a changing marketplace.
Cloud Dial is suitable for any sized call centre that requires a predictive dialer to manage high-volume, outbound calling to existing customers; or to solicit new business in a timely and accurate manner. see Cloud Dial Predictive Dialer Plans
Cloud Dial Predictive Dialer for Call Centre Agility
Adaptive cloud software such as Cloud Dial, is business critical technology for modern-day business. Furthermore, Cloud Dial predictive dialer software promotes customer engagement across multiple channels throughout Australia.
Improve your operational capabilities and efficiencies with Cloud Dial. Improve productivity via the sophisticated call centre platform, that incorporates; Outbound Predictive Dialer, Inbound Call Management & Blended environments.
Cloud Dial Predictive Dialer: Core Features
Smartcom predictive dialer software delivers significantly more value than free dialer software and the likes – meaning you are able to optimise contact centre performance with functions such as; 1) Blended, (Seamless Inbound & Outbound); 2) Inbound Call Management ACD & IVR; 3) PCI DSS Call Recording; 4) Call Monitoring 5) Predictive Dialer; 6) Customised Agent Scripting 7) Customised Call Wrap-Ups; 8) Performance Management & Campaign Reports; 9) Inbound Queue Management Displays; 10) Supervisor Dashboard; 11) Call Centre Wallboard; 12) Crystal Clear VoIP; 13) Payment Gateways, 14) Unified Communications and more. see Cloud Dial Predictive Dialer Plans
Experience productivity gains of 2-300% from manual dialing, as a result of efficient vetting of non-productive calls by the dialer, such as; disconnected numbers, voicemails and no-answers – with only ‘live pick-ups’ passed through to agents.
Optimise campaign performance with multiple dialling modes and the dynamic dialling function that facilitates real-time changes to both dialling modes and scales – meaning the predictive dialer software will adapt to any call centre environment.
Cloud Dial – On-Demand Predictive Dialer
The Ready-to-Use, ‘Cloud Dial On-Demand’ is available at any time for contact centres to able to freely ultilise the cloud service at any time. For instance; 1) Work Overflow or 2) New Campaigns with a New Client.
Moreover, matched with our flexible price models, ‘Cloud Dial On-Demand’ can provide contact centres with the agility to adeptly use the cloud predictive dialler to your advantage, as it enables businesses to deploy staff and technical resources as required, whilst also eliminating cost wastage. see Cloud Dial predictive dialer plans
Gain a Competitive Advantage with Cloud Dial
Cloud Dial can provide businesses with a dramatic change as a result of
Revenue Gains
Increased Lead Generation
Cost Improvements
Improved Profitability
Corporate Governance
Improve Business Performance
Likewise, the Cloud Dial Predictive Dialer improves business performance for companies of all sizes, something free predictive dialer software is unable to achieve;
VoIP Predictive Dialer delivers productivity gains of 2-300% over manual dialling
Consistency in Agent Dialog via the Scripting function
Improved Individual & Company Performance via KPI management
Operational Transparency via a Supervisor Dashboard, incorporating; Campaign Management, Call Recording, Call Monitoring, Performance Reports & Inbound Queue Management
Productive & Efficient Call Handling
Efficient Payment Gateways
Cloud Dial Industry Sectors
The Smartcom predictive dialer is designed forindustry sectors across the spectrum in Australia, such as; Debt Collection, Fundraising, Utilities, Telecommunications, Banking, Finance, Government with key disciplines. see Cloud Dial Predictive Dialer Plans
Importantly, Smartcom dialer software provides organisations the ability to deliver ‘go to market’ strategies with consistency, compliance, and operational transparency. This is largely the result of functions such as the VoIP Predictive Dialler, Inbounnd Call Management ACD & IVR, Call Monitoring, Scripting, Call Wrap-Ups, PCI DSS Call Recording and Performance Management Reports. see Cloud Dial Predictive Dialler Plans
Above all, business continuity is paramount! As a result, the Cloud Call Centre infrastructure of the predictive dialerincorporates multi-layered redundancy across data centres, computer processing and telecommunications – again, something not supported by free predictive dialer software.
Business Internet
Smartcom offers business grade internet to compliment our quality Cloud Contact Centre services. See Business Internet plans
High-Volume Call Rates – Outbound VoIP & 1300 Numbers
Slash your telco bill with our high-volume call plans for call centres. Moreover , high-volume call rates are available for both outbound VoIP and inbound 1300 Numbers and 1800 Numbers. see 1300 Number Plans
CRM & BI Software Integration
Engage with relevance, and in a timely and accurate manner as a consequence of CRM & BI software integration via API or Webhooks. For instance; Salesforce , ZOHO and Microsoft Dynamicsetc.
Cloud Dial Work from Home / Work from Anywhere
Promote an agile and mobilised workforce with our dynamic Cloud Call Centre and VoIP predictive dialer. Furthermore, in addition to promoting an agile workplace, Cloud Dial caters for adhoc social distancing requirements and ‘Work from Home’ staff. As a result, regardless of the location of your staff in Australia, they will have access to the latest predictive dialer technology. see Predictive Dialler Plans
Compliance
Our dialer software facilitates regulatory and compliance related processes as standard procedure. As a result, you’ll have the capacity to meet the changing requirements of Australia’s legislation such as; Telecommunications Act, Privacy Act, PCI DSS, ACMA, ASICand ACCC.
Cloud Dial Australian Based Support
Our Service Desk personnel and system architects are all based in Australia. As a result, Smartcom is able to respond to the marketplace in a skilled and efficient manner from Australia, without need to escalate support tickets to either offshore call centres or overseas R&D staff.
Cloud Dial Online Knowledge Base
Cloud Dial Knowledge Base provides our clients with product support information at your finger tips. Simply click on kb.clouddial.com.auto gain ready access to information.
Australian-Made
Cloud Dial is made for Australian conditions and hence our legislative environment. Moreover, Australian-Made is not a ‘nice to have’ or a call for patriotism. Instead, Australian-Made translates to the delivery of responsive support services and business continuity. see Predictive Dialer Plans
Offshore Operations
Gain absolute transparency of your offshore call centre operations with Cloud Dial.
Cloud Call Centre & Office Hosted PBX in One
The diversity of the call centre technology enables the Hosted PBX component of Cloud Dial to be also be used as your business phone system. Meaning that in addition to the predictive dialer software, your business will also gain a cost-efficient, business phone system for the office with free support. see Predictive Dialler Plans
Predictive Cloud Dialer: Operational Transparency
Regardless of the location of your staff and management team, you’ll have full transparency of your operations via the predictive dialer dashboard. For instance, management can quickly assess operational performance across disciplines, such as; Inbound & Outbound Call Status & Volumes; and Campaign & Agent Performance. In addition, management can monitor and measure performance via; Call Recording; Call Monitoring; and extensive Campaign and Call Reports.
Likewise, agents have the capacity to update contact data with efficiency via integration with CRM software or the likes. see Predictive Dialler Plans
Workforce Management (WFM)
Increase the quality, ‘speed of service’ and efficiency of your call centre, whilst lowering operational costs with WFM software integration; as a result of functions such as; Rostering; Timesheets; Intraday; Scheduling; and Workforce Performance.
Gain Marketshare with Cloud Dial Predictive Dialler
The use of contemporary cloud contact centre and predictive dialler software will unquestionably gain ‘poll position’ in the pursuit of business performance in a post Covid19 economy.
Likewise, businesses that adopt cloud contact centre dialler software will also be well positioned to acquire new clients, as a result of their ability to deliver high productivity levels and superior contact rates. Further, with predictive dialer productivity gains of 200-300% greater than manual calling, ‘predictive dialer enabled’ companies are able to realise the true meaning of high productivity.
On-demand diallers in particular, provide organisations with the capacity to both fend off rivals and pitch for new business (including responding to tendors); as a result of having superior capabilities and agility. see Predictive Dialler Plans
Cloud Dial Predictive Dialer Knowledge-Base
In addition to our extension support service, Cloud Dial is also supported by an online Knowledge Base resource.
Cloud Contact Centre & Covid19 Response
As Australia emerges from a debilitatingCOVID 19 recession, the accumulated debt, coupled with a decline in revenue will most likely expose many organisations to unprecedented risk. As a result, Smartcom provides business leaders with an effective means of gaining competitive advantage in these extraordinary times. see Predictive Dialler Plans
Industry directories are often a good place to compare Predictive Dialer services. For instance, industry body CX Central, lists Smartcom Cloud Dial in the CX Directory.
Ease of Deployment
In short, our VoIP predictive dialer is deployed with thorough project management and most importantly, without interuption to your business. As a result, your contact centre will be able to gain a competitive edge sooner than later.
Can’t speak highly enough of our relationship with Smartcom. Indeed, I emphasize the term ‘relationship’. It’s been a great experience dealing with a telco and cloud provider that is dedicated to the business sector and not distracted with the consumer side. The up-side for us has been immense, being the beneficiary of some cut-through business applications that have, without question, attributed to our growth in both Australia and globally.
Jason Edwards
Chief Executive Officer, VaultID
In executing our strategies in Australia, and on a global basis, there was a high reliance on the adoption of the very best communications technology that will deliver both scalability and flexibility to effectively manage our operations. Moreover, its paramount that we adopted cloud-based and internet technology that could adapt to market conditions with both nimbleness and responsiveness. Smartcom have been an absolute delight to engage with, delivering quality, reliable and innovative services that have enabled us to go-to-market with both speed and confidence.
David Robinson
Managing Director, Corium Health
Smartcom proved to be everything we needed from a technology partner. When we first started making enquiries about what was required for our start-up, I was confronted with an ocean of jargon. Pleasingly, this was not the case with Smartcom. Their common sense approach made the whole thing easy...with the Hosted PBX, 1300 number and Call Routing getting the company off to a flying start. Highly recommended!
Stuart Carlaw
Director, GT Works
High praise for the Smartcom team! Our new Cloud PBX and Call Routing service has improved the way we go about doing business. Since its introduction, there’s no doubt we are more efficient, and we are also able to communicate more effectively with our highly-valued client base. That aside, we were able to significantly reduce our telecommunication costs.
