The Virtual Workplace and/or Virtual Salesforce delivers unprecedented mobility for organisations that have field staff. Not only does it; improve flexibility; save money on rent and provide operational transparency through a centralised dashboard, the CX is also enhanced, with field staff able to make calls and indeed send SMS via their mobile phone displaying their personal mobile number to call recipients. The technical reality however, is that all calls and SMS carriage is via your businesses central phone system, and hence, no matter where your staff are when communicating with clients, your business has a complete audit trail of communications.
