Best Predictive Dialer cloud applications for collection agencies and credt teams in Australia can vary, however a fully featured service with crystal clear VoIP is highly desirable. Likewise, a predictive dialler with instaneous scalability and price model flexibility provides operational flexibility; and thereby meaning that collection agencies and credit teams with a contemporary predictive dialer will be better equipped to navigate through an environment of constant change.
As Australia emerges from a debilitating COVID 19 recession, the accumulated debt, coupled with a decline in revenue has created unprecedented liabilities and risk for many organisations.
The challenge therefore for many business leaders is to determine the most efficient means of recovering the accumilating debt, with predictive dialer technology coming to the fore in this regard.
In amongst the uncertainity and constant change of the current environment, on-demand dialer applications are becoming increasingly wide-spread as a result of their ability to tackle the scale of the task at hand.
An on-demand predictive dialer applications give real meaning to effective collection of debt, with high-contact rates, flexible price models and multiple VoIP providers to accommodate efficient scaling of operations (either up or down) with immediacy. As a result, collection agencies and credit teams gain the capacity to implement incremental or expansive changes at any given point of time – regardless of operational size. see predictive dialler plans
As the volume of debt steadily increases, collection agencies and credit teams using predictive dialer technology will unquestionably be at the forefront in contact rates and collection of payments.
Collection agencies that adopt VoIP predictive dialer technology are well positioned to acquire new clients and gain addition work from existing clients as a result of their ability to deliver high productivity levels and superior contact rates. Indeed, with productivity of 200-300% greater than manual calling, ‘dialer enabled’ companies will inherently gain a competitive edge over rivals.
Likewise, high contact rates that can be achieved with a predictive dialer, enables credit teams to receive more payments in a shorter time frame – meaning a reduction of the Debtor Day KPI in the process.
In particular, the flexibility of an on-demand VoIP predictive dialer gives collection agencies the capacity to both fend off rivals and pitch for new business from their client-base. Predictive dialer software also give agencies the abiity to respond to tenders with greater confidence – as a direct result of meeting the criteria set in tenders – meaning an equally greater opportunity to win tenders.
Optimise business performance with extraordinary contact rates. Moreover, productivity derived from predictive dialer technology can improve operational performance by 2-300% – when compared to manual dialling. Essentially non-productive calls such as voicemails, engaged and no-answer calls are vetted by the dialer – and therefore not sent to your agents.
Use of a quality predictive dialer gives organisations more meaning in regard to customer engagement. Furthermore, predictive dialer capabilities enable businesses to ‘go to market’ with consistency, compliance, and operational transparency; utilising dialer functions such as Call Monitoring, Scripting, Call Wrap-Ups, PCI DSS Call Recording and Performance Management Reports. see predictive dialler plans
Agile contact centre and VoIP predictive dialer technology is fast becoming a business imperative. Meaning that on-demand predictive dialer applications in particular are able to provide businesses with an arsenal of capabilities to meet the demands of a changing marketplace. For instance; credit teams and collection agencies alike are better able to manage;
In addition to the many benefits of a quality VoIP predictive dialer applications, the ‘work from anywhere’ capability facilitates the easy deployment of staff to any location in Australia from one day to the next ie; call centre, interstate or overseas offices, or home office.
For collection agencies and credit teams to be well equipped in readiness for the year ahead, operational flexibility will invariably be paramount. To achieve this, agile technological capabilities will be more or less mandatory.
Matched with flexible price models, your organisation can adeptly use the predictive dialer to your advantage. Moreover, an on-demand predictive dialler will reduce cost wastage through the effective deployment of staff and technical resources.
This in itself, allows business leaders to be bold in their decision making; with the knowledge that technical resources can be quickly rolled-back if needed – and hence avoid any financial fall-out that would typically apply with lesser dialler applications that don’t accommodate ‘on-demand’ deployment. see predictive dialler plans
As we emerge from the COVID 19 crisis, its evident that an increasing number of businesses are wanting to work more closely with collection agencies as a means of facilitating early engagement debt. However, to manage this type of debt on any level of scale, requires collaboration – in particular between the customer CRM and input from collections teams – as payments during the course of the day could potentially be made with either the agency or direct with the credit team. A contemporary debt collection predictive dialler is therefore an ideal cloud application to both efficiently and effectively manage early engagement debt.
Contemporary predictive dialler applications provide an effective means of managing the many nuances associated with recovering debt in Australia. Moreover, with the aid of scripting, call centre agents are able to engage with debtors with a consistent dialog, as well as be better equipped to determine the ability and willingness of debtor to pay; whilst also being considerate in regard to financial hardship.
Furthermore, an electronic audit trail of interactions with debtors provides both evidence and reinforcement of ‘best practice’ activities across an operation. see predictive dialler plans
The post Covid 19 economy may well present collection agencies and their clients with the opportunity to build stronger, mutually rewarding relationships.
Thar said, its apparent that it will become increasingly difficult for collection agencies without access to agile customer-facing technology such as a predictive dialer, to manage the extra workload or form new business relationships.
As a result, the value of a predictive dialer, and in particular on-demand applications, can have a profound affect in managing an increased workload, and indeed the early stages of new business relationships; in that management can control and manage strategies as a direct result of IT resources being readily available for deployment. Equally, companies can quickly retreat from strategies without incurring unnecessary costs.
Furthermore, establishing and retaining business relationships is further enhanced through operational transparency via functions such as; quality performance management reports, call recording and staff monitoring. see predictive dialler plans
The unprecedented productivity derived from predictive dialer applications is ideal for tackling the challenges of recovering a debt book in atimely manner..
The benefits of a quality predictive dialer has been well documented over the years. Here’s a re-cap;
Collectively, the above contributes to the delivery of;
Furthermore, a Cloud Dialer offers another layer to the above;
An ‘On-Demand’ Cloud Dialler offers yet another layer, that in essence delivers;
All things considered, the introduction of cloud dialler technology can dramatically improve the collection of payments; for both credit departments and agencies alike.
Adopting business critical applications such as a dialler can add significant value to businesses at various technological stages;
For organisations that have not yet adopted predictive dialer technology (and hence manual dialling), the impact of introducing a dialler can be both immediate and profound. Above all, businesses will benefit from productivity gains of 2-300%; in addition to accommodating corporate governance compliance and improved processes.
Likewise, diallers provide collection agencies with the ability to solicit the marketplace for new business; increase volumes with existing customers; and report back to customers and third parties in a timely and accurate manner.
Credit teams on the other hand, gain the capacity to reduce the Debtor Day KPI with immediate effect. see predictive dialler plans
Ageing customer facing technology is not only making it increasingly difficult for businesses to gain competitive advantage, the lack of firing power may in fact provide competitors with the opportunity to exploit such weaknesses.
The advent of cloud technology has resulted in companies being able to easily transition to advanced dialler systems without incurring capex. As a result, companies can either fully replace dated technology or incrementally introduce new dialler applications. see predictive dialler plans
On-demand cloud diallers are ideal for traditional inbound call centres that have a need to contact customers for business applications, such as; Credit Management; Customer Service; SLA Management etc. see predictive dialler plans
Industry directories are often a good place to review predictive dialer options. For instance, industry body CX Central, has Smartcom predictive dialer as a key listing in the CX Directory.
In addition to delivering extraordinary agility and mobility, cloud applications provide organisations with reliable, cost-effective business applications that require little in-house technical support.
Regardless of the location of your business, the remote technical support capabilities of cloud business phone systems and contact centre applications, means that small businesses throughout Australia are well supported by our technicians – without the need to be onsite.
Its apparent that throughout the COVID 19 epidemic, that many technology companies with offshore support resources were severely hamstrung as a result of closures to operations in the Philippines and India.
On the other hand, its also evident that Australian tech companies that have developed, and indeed supported their predictive dialer services in Australia, have more or less been able operate in a business as usual capacity during COVID 19.
What small businesses should take from the above, is that in selecting a cloud business phone system, high value should be placed on vendors that have skilled support resources based in Australia.
In consideration of the sensitive data associated with predictive dialer technology in Australia, IT security is paramount, The number one priority being that the cloud infrastructure is located in data centres in Australia, and that only local telecommunication carriers are used; meaning the contact data and processes used inconjunction with a predictive dialer is both compliant and secure. Above all, the Service Desk should be based in Australia for additional security.
In conclusion, the shift to cloud technology has resulted in wide-spread adoption of cloud-based contact centre and VoIP predictive dialer applications throughout Australia; and given real meaning to effective debt collection.
All things considered, businesses that equip themselves with contemporary communication platforms such as a cloud predictive dialer, will have the greatest chance of succeeding in a business environment of constant change.
In conclusion, and all things considered, cloud predictive dialer adoption in Australia improves business performance as a result of increased capabilities; agility and mobility. Moreover, you can improve your responsiveness to the marketplace, and above all, reduce you costs across many ICT components.
