Drive the performance of your callcentre operation with the Smartcom Predictive Dialler. Widely used across Australia, the Smartcom Predictuve Dialer provides the true meaning of a quality cloud predictive dialler. Moreover, the VoIP Predictive Dialer software gives call centres a real competitive edge, as a result of improved contact rates via its extensive features and flexibility.
In addition, the cloud predictive dialler is suitable for any size call centre operations (ie; a handful to hundreds of agents). Furthermore, the Smartcom predictive dialler is purpose built and ready-made to deliver quality cloud services in Australia. see Predictive Dialler Plans
Adaptive cloud predictive dialler software such as SmartcomDCX Cloud Contact Centre, is business critical technology for modern-day business. Likewise, the Smartcom ptredictive dialler promotes customer engagement in delivering the most relevant, timely & efficient communications across multiple channels.
Increase productivity and improve revenue performance with the Smartcom predictive dialler. Moreover, optimise call centre operational performance with our dynamic dialler and campaign settings. see Predictive Dialler Plans
Improve your operational capabilities and efficiencies with the highly flexible and scalable Smartcom Predictive Dialler application in Australia. Furthermore, improve productivity via the sophisticated digital platform, that incorporates; Inbound Call Management, Outbound Predictive Dialler & Fully Blended environments.
Predictive Dialler: Core Features
Smartcom predictive dialler software is designed to optimise contact centre performance as a result of functions such as; 1) Fully Blended, (Seamless Inbound & Outbound); 2) Inbound Call Management ACD & IVR; 3) PCI DSS Call Recording; 4) Call Monitoring 5) Predictive Dialler; 6) Customised Agent Scripting 7) Customised Call Wrap-Ups; 8) Performance Management & Campaign Reports; 9) Inbound Queue Management Displays; 10) Supervisor Dashboard; 11) Call Centre Wallboard; 12) Crystal Clear VoIP; 13) Payment Gateways, 14) Unified Communications and more. see Predictive Dialler Plans
Above all, experience productivity gains of 2-300% from manual dialing. Productivity gains are as a result of efficient vetting of non-productive calls by the dialer. For instance, disconnected numbers, voicemails and no-answers are not passed through to agents, with only ‘live pick-ups’ presented to agents.
Predictive Dialler: Three Dialler Modes
Furthermore, manage the velocity of outbound campaigns with three dialling modes at your disposal; Predictive; Progressive; and Preview. Moreover, optimise campaign management with the dynamic dialer function that facilitates real-time changes to dialling modes.
On-Demand Predictive Dialler
The Ready-to-Use, ‘On-Demand’ version of the Predictive Dialleris available at any time for contact centres to freely ultilise the cloud service at any given time. For instance; 1) Work Overflow or 2) New Campaigns with a New Client.
Moreover, matched with flexible price models, the ‘On-Demand’ agility of the Smartcom predictive dialer in Australia can be adeptly used to your advantage as a result of having the means to deploy staff and technical resources as required, whilst also eliminating cost wastage. see predictive dialler plans
Smartcom Predictive Dialler: gain a Competitive Advantage
All things considered, the Smartcom Predictive Dialler can have a dramatic, and immediate effect on the effectiveness across critical business disciplines;
Revenue Gains
Increased Lead Generation
Cost Improvements
Improve Profitability
Corporate Governance
Improve Business Performance
Furthermore, below is a snapshot of the advantages the Smartcom Predictive Dialler can bring to business of all sizes;
VoIP Predictive Dialer delivers productivity gains of 2-300% over manual dialling
Consistency in Agent Dialog via the Scripting function
Improved Individual & Company Performance via KPI management
Operational Transparency via a Supervisor Dashboard, incorporating; Campaign Management, Call Recording, Call Monitoring, Performance Reports & Inbound Queue Management
Productive & Efficient Call Handling
Efficient Payment Gateways
Industry Sectors
The Smartcom predictive dialer is designed for industry sectors across the spectrum in Australia, such as; Debt Collection, Fundraising, Utilities, Telecommunications, Banking, Finance, Government with key disciplines. see Predictive Dialler Plans
Importantly, the SmartcomDCX Cloud Contact Centre provides organisations the ability to ‘go to market’ with consistency, compliance, and operational transparency; as a result of functions such as the VoIP Predictive Dialler, Inbounnd Call Management ACD & IVR, Call Monitoring, Scripting, Call Wrap-Ups, PCI DSS Call Recording and Performance Management Reports. see Predictive Dialler Plans
1300 Numbers & 1800 Numbers Australia
Improve payment rates with a single point-of-call throughout Australia, by simply configuring 1300 Numbers and 1800 Numbers to the SmartcomDCX Cloud Contact Centre. see 1300 Number Plans
SmartTrak 1300 Numbers – Inbound Call Tracking
Incorporating a clever mix of software & telecommunications, Dynamic Call Tracking extends your management team’s insight into calls made to 1300 Numbers or 1800 Numbers. see 1300 Number Plans
Business Continuity
When it comes to contact centres, business continuity is paramount. As a result, the Cloud Call Centre infrastructure of the SmartcomDCX platform incorporates multi-layered redundancy across data centres, computer processing and telecommunications.
Business Internet
Smartcom offers business grade internet to compliment our quality Cloud Contact Centre services. See Business Internet plans
High-Volume Call Rates – Outbound VoIP & 1300 Numbers
Slash your telco bill with our high-volume call plans for call centres. Moreover , high-volume call rates are available for both outbound VoIP and inbound 1300 Numbers and 1800 Numbers. see 1300 Number Plans
Debt Collection Cloud Contact Centre Software Integration
Engage with relevance, and in a timely and accurate manner as a consequence of CRM integration. Further, improve operational effciencies by integrating SmartcomDCX Cloud Contact Centre with CRM’s such as; Salesforce , ZOHO and Microsoft Dynamicsetc via API or Webhooks. Moreover, integration is a straight forward and timely excercise with the use of API’s or Webhooks. see Predictive Dialler Plans
Work from Home / Work from Anywhere
Promote an agile and mobilised workforce with the SmartcomDCX Cloud Call Centre and VoIP predictive dialer. Furthermore, SmartcomDCX not only promotes an agile workplace, it is also able to cater for adhoc social distancing requirements and ‘Work from Home’ staff – meaning your staff can be rersourced with the latest predictive dialer technology, regardless of their location in Australia. see Predictive Dialler Plans
Compliance
The SmartcomDCX Cloud Contact Centre technology facilitates many regulatory and compliance related processes as standard procedure. As a result, you’ll have the capacity to meet the changing requirements of Australia’s legislative requirements such as; Telecommunications Act, Privacy Act, PCI DSS, ACMA, ASICand ACCC.
Australian Based Support
Our Service Desk personnel and system architects are all based in Australia. As a result, Smartcom is able to respond to the marketplace in a skilled and efficient manner from Australia, without need to escalate support tickets to either offshore call centres or overseas R&D staff.
Australian-Made Cloud Call Centre
SmartcomDCX is made for Australian conditions and hence our legislative environment. Moreover Australian-Made is most certainly not a ‘nice to have’ or a call for patriotism. Instead, Australian-Made translates to the delivery of responsive support services and business continuity. see Predictive Dialler Plans
SmartcomDCX & Offshore Operations
Dain absolute transparency and meaning to your offshore call centre operations as a result of integrating the SmartcomDCX predictive dialer application with your operations in Australia or offshore.
Cloud Call Centre & Office Hosted PBX in One
The diversity of SmartcomDCX enables the Hosted PBX component of the Cloud Call Centre to also be used as your phone system. Meaning that in addition to the predictive dialer, your business will also gain a cost-efficient, business-grade cloud based phone system for the office. see Predictive Dialler Plans
Regardless of the location of your staff and management team, you have full transparency and meaning of operations via the management predictive dialer dashboard. For instance, management can quickly assess operational performance across disciplines, such as; Inbound & Outbound Call Status & Volumes; and Campaign & Agent Performance. In addition, management can monitor and measure performance via; Call Recording; Call Monitoring; and extensive Campaign and Call Reports.
Likewise, agents have the capacity to update contact data with efficiency via integration with CRM software or the likes. see Predictive Dialler Plans
Workforce Management (WFM)
Increase the quality, ‘speed of service’ and efficiency of your call centre, whilst lowering operational costs with WFM software; as a result of functions such as; Rostering; Timesheets; Intraday; Scheduling; and Workforce Performance.
Gain Marketshare with Smartcom Predictive Dialler
The use of contemporary cloud contact centre and predictive dialler software will unquestionably gain ‘poll position’ in the pursuit of business performance in a post Covid19 economy.
Likewise, businesses that adopt cloud contact centre dialler software will also be well positioned to acquire new clients, as a result of their ability to deliver high productivity levels and superior contact rates. Further, with predictive dialer productivity gains of 200-300% greater than manual calling, ‘predictive dialer enabled’ companies are able to realise the true meaning of high productivity.
On-demand diallers in particular, provide organisations with the capacity to both fend off rivals and pitch for new business (including responding to tendors); as a result of having superior capabilities and agility. see Predictive Dialler Plans
Cloud Contact Centre & Covid19 Response
As Australia emerges from a debilitatingCOVID 19 recession, the accumulated debt, coupled with a decline in revenue will most likely expose many organisations to unprecedented risk. As a result, the Smartcom Predictive dialer provides business leaders with an effective means of gaining competitive advantage in these extraordinary times. see Predictive Dialler Plans
Ease of Deployment
In short, the SmartcomDCX Cloud Contact Centre VoIP predictive dialer is deployed with thorough project management and most importantly, without interuption to your business. As a result, your contact centre will be able to gain a competitive edge sooner than later.
Can’t speak highly enough of our relationship with Smartcom. Indeed, I emphasize the term ‘relationship’. It’s been a great experience dealing with a telco and cloud provider that is dedicated to the business sector and not distracted with the consumer side. The up-side for us has been immense, being the beneficiary of some cut-through business applications that have, without question, attributed to our growth in both Australia and globally.
Jason Edwards
Chief Executive Officer, VaultID
In executing our strategies in Australia, and on a global basis, there was a high reliance on the adoption of the very best communications technology that will deliver both scalability and flexibility to effectively manage our operations. Moreover, its paramount that we adopted cloud-based and internet technology that could adapt to market conditions with both nimbleness and responsiveness. Smartcom have been an absolute delight to engage with, delivering quality, reliable and innovative services that have enabled us to go-to-market with both speed and confidence.
David Robinson
Managing Director, Corium Health
Smartcom proved to be everything we needed from a technology partner. When we first started making enquiries about what was required for our start-up, I was confronted with an ocean of jargon. Pleasingly, this was not the case with Smartcom. Their common sense approach made the whole thing easy...with the Hosted PBX, 1300 number and Call Routing getting the company off to a flying start. Highly recommended!
Stuart Carlaw
Director, GT Works
High praise for the Smartcom team! Our new Cloud PBX and Call Routing service has improved the way we go about doing business. Since its introduction, there’s no doubt we are more efficient, and we are also able to communicate more effectively with our highly-valued client base. That aside, we were able to significantly reduce our telecommunication costs.
