Cloud-based business phone systems can improve the competitiveness of Small Business in Australia. Moreover, a Hosted PBX can deliver high performance for small business as a result of improved capabilities and increased mobility. Furthermore, feature packed Hosted PBX business phone systems can change the way you do business in Australia.
In addition to the extraordinary capabilities of cloud-based business phone systems, the exponential growth in Australia can largely be attributed to the fact that small business owners having little choice but to shift to IP (Internet Protocol) based phone systems as a direct result of the shut-down of the traditional copper wire network. In other words, businesses need to either upgrade existing systems to cater for voice traffic carried over VoIP; or alternatively adopt cloud-based, Hosted PBX applications.
Cloud-based phone systems can be deployed and activated in no time at all. Typically, small business sites can be activated in no time at all, taking from only a few days, to a week or so – quality implementations of larger sites requiring thorough project management. Importantly, quality installations should be without interuption to your business.
The affordability of cloud phone systems, has presented small business with the opportunity to gain extrordinary capabilities that traditionally only been available to corate Australia.
In addition to the many advantages of a Hosted PBX phone system, the small business sector is also able to cut costs in the following disciplines;
Hosted PBX phone systems incorporate VoIP as part of the cloud service, and as result, you’ll able to cut your telco costs accordingly. Likewise, the support services that come with a cloud business phone system, will more or less eliminate the need for in-house, IT support services – other than LAN related IT ie; PC’s, printers, IT network etc.
The flexibility of cloud-based applications is simply extraordinary; in that the small business sector is able to adopt communication technology that is no longer tied to the office.
The work from home capabilities of cloud phone systems, provides small business with incredible workplace flexibility, with staff able to work from any location, whilst connected to the office phone system.
In other words, the small business sector is able to use the acquired capabilities of cloud business phone systems from; the office, at home, subsidiary offices, overseas offices and ‘out on the road’.
In addition to the ‘Work from Anywhere’ capabilities of Hosted PBX phone systems, your workforce can also access a cloud-based small business office phone system from any device, such as; IP Handset, Softphone, Mobile Apps, or calls forwarded to your mobile phone.
Staff can also retrieve voicemails from an email inbox – which is widely used for the efficient management of after-hours calls.
Further, cloud-based applications have essentially eliminated the need for small business owners to naval gaze phone requirements. Instead, your business can be scaled up or down from one month to the next, and changes to the phone system can also be made ‘on the fly’.
The small business sector in Australia is reaping the rewards of quality cloud business phone systems; in that they acquire a greater capacity to gain a competitive edge over rivals.
Moreover, with extra capabilities on hand, small businesses are also better positioned to respond to the dynamics of an increasing sophisticated, changing and competitive landscape.
More to the point, Hosted PBX VoIP phone systems can have a dramatic affect on small businesses wanting to build effective operations that have the capacity to adapt to a changing business environment, and as a result gain;
With increased capabilities at your disposal, your business will be able to communicate with customers throughout Australia in a highly efficient and effective manner.
Quality business phone systems deliver highly efficient and professional communications via functions such as call forwarding and inbound call management via call queuing, call routing, and the Auto Attendant function (Press 1 for Sales, Press 2 for Accounts etc). 1300 Numbers, can also be configured to the inbound call management functions.
Standard features you should expect from a cloud phone system; such as;
Quality cloud-based business phone systems are regularly upgraded, as is the firmware on the handsets. As a result, the cloud applications remain contemporary technology as time goes by.
Hosted PBX services present small businesses in Australia with compelling reasons to adopt the technology. For instance;
The good news for small business owners, is that the Opex price models associated with cloud-based office phone systems can provide companies with a means of efficiently managing the ebbs and flows of running a business. This is particularly important when confronting uncertainty, such as the turbulence of COVID19.
Industry directories are often a good place to review Hosted PBX options. For instance, industry body CX Central, has Smartcom Hosted PBX as its first listing in the CX Directory.
In addition to delivering extraordinary agility and mobility, cloud applications provide organisations with reliable, cost-effective business applications that require little in-house technical support. see Smartcom Hosted PBX Business Phone System Prices
Regardless of the location of your business, the remote technical support capabilities of cloud business phone systems means that small businesses throughout Australia are well supported by our technicians – without the need to be onsite.
Its apparent that throughout the COVID 19 epidemic, that many technology companies with offshore support resources were severely hamstrung as a result of closures to operations in the Philippines and India.
On the other hand, its also evident that Australian tech companies that have developed, and indeed supported their Hosted PBX services in Australia, have more or less been able operate in a business as usual capacity during COVID 19.
What small businesses should take from the above, is that in selecting a cloud business phone system, high value should be placed on vendors that have skilled support resources based in Australia.
IT security is paramount for vendors of small business office phone systems in Australia – with the number one priority being that the cloud infrastructure is located in data centres in Australia, that use only local telecommunication carriers. Above all, the Service Desk should be based in Australia for additional security.
In conclusion, the shift to cloud technology has resulted in wide-spread adoption of cloud-based small business phone systems throughout Australia.
All things considered, small businesses that equip themselves with contemporary communication platforms such as a Hosted PBX, will have the greatest chance of succeeding in a business environment of constant change.
The NBN roll-out, and the subsequent de-commissioning of the telephone copper network has lead to the obsolescence of traditional analogue phone systems. As a result, cloud-based phone systems continue to be increasingly popular for small business owners in Australia.
In conclusion, and all things considered, cloud Hosted PBX adoption in Australia improve business performance as a result of increased capabilities; agility and mobility. Moreover, you can improve your responsiveness to the marketplace, and above all, reduce you costs across many ICT components.
