The best small business phone systems in Australia can literally change the way you do business, and hence improve competitiveness. Moreover, if you consider the extra capabiliities, agility and mobility a quality VoIP Office Phone System can bring to your organisation, cloud based Office Phone Systems are incredibly affordable for any small business.
The enormous growth of cloud based business phone systems in Australia can largely be attributed to the mandatory shift to IP (Internet Protocol) as a result of the NBN Internet roll-out and in effect, the shut-down of the traditional copper wire network. In other words, the small business sector will need to either upgrade existing phone systems to cater for VoIP (Voice over Internet Protocol); or alternatively adopt cloud-based, Hosted PBX applications – that are increasingly popular.
The affordability of cloud phone systems, has presented small business in Australia with the opportunity to gain extrordinary capabilities; in addition to cutting costs across the following disciplines;
Hosted PBX phone systems incorporate VoIP as part of the application, and as result, small business is able to cut telco costs! Likewise, the support services that come with a cloud business phone system, will more or less eliminate the need for in-house, IT support services – other than support for LAN related IT ie; PC’s, printers, IT network etc.
The flexibility of cloud-based applications is simply extraordinary; in that the small business sector is able to adopt communication technology that is no longer tied to the office.
The work from home capabilities of cloud phone systems provide small business with incredible workplace flexibility. Staff are able to work from any location, whilst connected to the office phone system. In other words, use the acquired new capabilities such as; the office, at home, subsidiary offices, overseas offices and ‘out on the road’.
In addition to the ‘Work from Anywhere’ capabilities of Hosted PBX phone systems, your workforce can also access quality cloud office phone systems from any device, such as; IP Handset, Softphone, Mobile Apps, or calls forwarded to your mobile phone. Staff can also retrieve voicemails from an email inbox – a function that is widely used for the efficient management of after-hours calls.
Furthermore, cloud-based applications have essentially eliminated the need for small business owners to naval gaze phone requirements. Instead, your business can be scaled up or down from one month to the next, and changes can also be made ‘on the fly’.
The SME sector in Australia is reaping the rewards of quality cloud applications; in that they acquire a greater capacity to gain a competitive edge over rivals. With extra capabilities on hand, small businesses are invariably better positioned to respond to the dynamics of an increasing sophisticated, changing and competitive landscape.
More to the point, Hosted PBX VoIP phone systems can have a dramatic affect on small businesses wanting to build effective operations that have the capacity to adapt to a changing marketplace, and as a result gain;
With increased capabilities at your disposal, your business will be able to communicate with customers throughout Australia in a highly efficient and effective manner.
Furthermore, quality Hosted PBX applications deliver highly efficient and professional communications with functions such as call forwarding and inbound call management such as call queuing, call routing, and an Auto Attendant function (Press 1 for Sales, Press 2 for Accounts etc). 1300 Numbers, can also be configured to phone systems.
Standard features you should expect from a qualty cloud phone system includes;
Quality cloud-based business phone systems are regularly upgraded, as is the firmware on the handsets. As a result, the cloud applications remain contemporary technology as time goes by.
A VoIP phone system presents small business in Australia with compelling reasons to adopt the technology. For instance;
The good news for small business owners, is that the Opex price models associated with cloud-based office phone systems can provide companies with a means of efficiently managing the ebbs and flows of running a business. This is particularly important when confronting uncertainty, such as the turbulence of COVID19.
Industry directories are often a good place to review Hosted PBX options. For instance, industry body CX Central, has Smartcom Hosted PBX as its first listing in the CX Directory.
In addition to delivering extraordinary agility and mobility, cloud applications provide organisations with reliable, cost-effective business applications that require little in-house technical support. see Smartcom Hosted PBX Business Phone System Prices
Regardless of the location of your business, the remote technical support capabilities of cloud business phone systems means that small businesses throughout Australia are well supported by our technicians – without the need to be onsite.
Its apparent that throughout the COVID 19 epidemic, that many technology companies with offshore support resources were severely hamstrung as a result of closures to operations in the Philippines and India.
On the other hand, its also evident that Australian tech companies that have developed, and indeed supported their Hosted PBX office business phone services for small business, have more or less been able operate in a business as usual capacity during COVID 19.
What small businesses should take from the above, is that in selecting a cloud business phone system, high value should be placed on vendors that have skilled support resources based in Australia.
IT security is paramount for vendors of small business office phone systems in Australia – with the number one priority being that the cloud infrastructure is located in data centres in Australia, that use only local telecommunication carriers. Above all, the Service Desk should be based in Australia for additional security.
In conclusion, the shift to cloud technology has resulted in wide-spread adoption of cloud-based small business phone systems throughout Australia.
All things considered, small businesses that equip themselves with contemporary communication platforms such as a Hosted PBX, will have the greatest chance of succeeding in a business environment of constant change.
The NBN roll-out, and the subsequent de-commissioning of the telephone copper network has lead to the obsolescence of traditional analogue phone systems. As a result, cloud-based phone systems continue to be increasingly popular for small business owners in Australia.
Cloud-based office phone systems can be deployed and activated in no time at all for small business throughout Australia. Typically, small business sites can be activated in no time at all, taking from only a few days, to a week or so – quality implementations of larger sites requiring thorough project management. Importantly, quality installations should be without interuption to your business.
In conclusion, and all things considered, cloud Hosted PBX adoption in Australia improve business performance as a result of increased capabilities; agility and mobility. Moreover, you can improve your responsiveness to the marketplace, and above all, reduce you costs across many ICT components.
