Gain competitive advantage in an increasingly competitive marketplace by partnering with SmartcomBPO. Create quality outsourced BPO operations through extraordinary leadership, business processes, and human resources. Furthermore, exploit the capabilities of SmartcomBPO’s contemporary call centre technology and telecommunication services as a means of delivering service excellence, and importantly operational transparency with your management team in Australia. Operating one of the best call centres in Fiji, you too, can discover the true meaning of quality BPO services when you outsource with SmartcomBPO as your business partner.
Whether you outsource either a portion or all of your operations with SmartcomBPO, we consider the most potent relationship to be one of collaboration, and a partnership that operates as a seamless extension of your customer-facing and back-office operations in order to give BPO real meaning.
Above all, SmartcomBPO develops mutually rewarding relationships with its clients as a means of nurturing, exceptional long-term relationships that have the capacity to exceed expectations.
Likewise, in delivering a quality outsourced service, we understand the need to work with our clients to build highly efficient and effective teams that aligned to your brand and designed to achieve your business objectives.
SmartBPO has three core Call Centre services:
You can also use our services for back-end office duties such as;
Fiji has proven to be an attractive destination for businesses in Australia to effectively outsource call centre operations, as well as process back-office duties. SmartcomBPO puts some real meaning in quality BPO services.
With comparable pricing to the Philippines and India, Fiji offers organisations in Australia a compelling business proposition in running highly effective, outsourced BPO operations with the warmth and friendliness of the Fijian culture. More to the point, call centres in Fiji are often a perfect fit for businesses in Australia.
Albeit the Philippines and India have for sometime been the countries of choice for organisations in Australia to use for business process outsourcing (BPO). However, call centres in Fiji are becoming increasingly popular with Australian organisations.
As a legacy of being a favourite holiday destination for Australians for decades, Fiji has forged a special bond with Australia that has culturally aligned the countries – which inherently shines through in conversations with customers and BPO services in general.
Our staff enjoy working a modern workplace environment in the centre of Nadi. Not only are our outsourced call centres in Fiji a great place to work, its easy for staff to commute to and from work – meaning our BPO workforce has proved to be highly reliable.
Likewise, we have ample space for our clients to scale their operations as required. Importantly, our facilities are well equipped, secure and serviced by super-fast internet.
Fiji may not be the first country that comes to mind when thinking about outsourced Call Centre and BPO and call centre services. However, BPO operations in Fiji have many advantages over other destinations that make it worth your consideration. Testiment to this, is that Fiji has won the European Outsourcing Association: Offshoring Destination of the Year award.
You’ll gain absolute operational transparency and meaning of your BPO and call centre services in Fiji, via our advanced call centre management technology. For instance;
Cloud Hosted PBX Phone Systems are changing the way business is conducted in Australia. Often referred to as a Hosted PBX, Cloud PBX, VoIP PBX or even Virtual PBX; they are all interchangeable terms for a Business Phone System that is cloud-based, and hence is accessed via the Internet. For instance, Smartcom has a range of Hosted PBX services such as; EasyCloud PBX, Smartcom CloudPBX, Webex Calling and Microsoft Teams. (see cloud hosted pbx for business plans)
Our cloud hosted PBX phone systems give our clients a competitive edge with functions such as;
Drive customer engagement and collaboration with SmartcomDCX Cloud Call Centre. Likewise, improve the Customer Experience (CX) across Inbound, Outbound and Blended operations with functions such as; ACD & IVR Inbound Call Management, Call Recording, Performance Management Reports, and Predictive Dialler read more…
Increase productivity and drive business performance with Smartcom’s cloud based predictive dialler. as you reach customers and prospects alike ahead of your competitors.
Our predictive dialler is ideal for Client Acquisition and Retention strategies across more or less all business disciplines ie; Sales, Customer Service, Lead Generation, Account Receivables, Debt Collection, Appointment Setting & Fundraising. see predictive dialer plans
Smartcom cloud call centre and hosted PBX services can be integrated with any modern CRM software ie; Debt Collection CRMs, Fundraising CRM’s, Salesforce , ZOHO and Microsoft Dynamics. Integration can be facilitated via numerous methods ie;
In Australia, we may express fustration at times with the internet. Not a woryy when you set-up your off-shore operations in Fiji – as a result of the Southern Cross Cable servicing the Pacific Islands with a network of telecommunications cables.
Boasting 28,900 km of submarine and 1,600 km of terrestrial fibre optic cables, the Southern Cross Cable’s capacity is in the circa of 10Tbs, with a mix of 100Gbs, 200Gbs and 250Gbs wavelengths. Furthermore, Southern Cross offers capacity services from 100M/STM-1 to 100Gbit/s OTU-4, including 1G, 10G and 40G Ethernet Private Line services.
Smartcom incorporates Tier 1 and Tier 2 carriers to deliver business continuity and crystal clear VoIP via either our cloud applications or SIP trunks configured to your onsite business phone system. As a result, our clients benefit from not only crystal clear VoIP, but also low call rates.
Gain competitive advantage in an increasingly competitive marketplace with business-grade NBN Internet, VoIP and telecommunications services from Smartcom. We make our business to be one of the best business VoIP providers in Australia. We are also a provider of the best VoIP PBX business phone systems in Australia. You can therefore have confidence in doing business over the phone, with our crystal clear VoIP – anywhere in Australia. (see business nbn internet & VoIP plans)
Smartcom acknowledges that business continuity is essential in any business environment. Our cloud and telecommunications infrastructure therefore reflect the type of redundancy you would expect in a business-grade environment, in order for our clients to have peace of mind.
As a provider of high quality, best value business VoIP and NBN Internet services in Australia, our clients are able to benefit from our bargaining power in providing cost-efficient services. Likewise, office and inter-office calls are also free of charge.
In addition, take advantage of our highly competitive 1300 Number and 1800 Number call rates. (see business nbn internet & VoIP plans)
Route calls from your 1300 Number or 1800 Number to your outsourced staff. Better still, port your 1300 Number or 1800 Number to Smartcom and gain absolute transparency of calls via the SmartTrak portal.
Route calls from your 1300 Number or 1800 Number to your outsourced staff. Better still, port your 1300 Number or 1800 Number to Smartcom and gain absolute transparency of calls via the SmartTrak portal.
SmartTrak 1300 facilitates dynamic call tracking of phones calls to your organisation across media channels. Incorporating a clever mix of software and telecommunications, SmartTrak 1300 Numbers can for instance extend management’s insights of marketing and BAU activities beyond merely clicks and online conversions. see 1300 Number Plans
Moreover, track marketing campaign response rates across traditional and digital channels, such as; Television, Radio, Print, Direct Mail, Email, Google Search, Google Ads, Bing, Facebook, and Linkedin.
Industry directories are often a good place to compare services – meaning you can compare BPO and technology services for yourself For instance, industry body CX Central, lists Smartcom as a leading provider in the CX Directory.
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Managing Director, Corium Health
Director, GT Works
Managing Director, Media Travel
