Smartcom Business Communications (Smartcom) is a trusted provider of business-critical cloud applications, VoIP, Internet and collaboration services for businesses across the spectrum; small business, mid-sized business, enterprise and start-ups.
We adopt a simple, yet effective means of doing business; in that we focus on sustained competitive advantage in the delivery of quality customer-facing business applications as a result of capability gains in technology, speed to market and cost-efficiencies for our clients.
Our clients gain sustained competitive advantage through ‘speed to market’ of contemporary business-critical cloud applications, telecommunications and collaboration – that are reliable, flexible, and scalable. Moreover, Smartcom ticks all the boxes for your business to run a quality operation with increased productivity, greater efficiencies; revenue gains; and importantly; cost savings.
Our Hosted PBX business phone systems promote agility and mobility to improve business performance and competitiveness. Our services include; Hosted PBX (referred also as; Cloud PBX, VoIP PBX or an NBN phone system), Webex Calling and Microsoft Teams; which incorporates Unified Communications in addition to VoIP.
Smartcom’s contemporary cloud call centre applications cater for inbound, outbound and fully blended operations. Standard cloud functions include; Predictive Dallier, Auto Dialler, Inbound Call Management: ACD & IVR. Furthermore, PCI DSS Call Recording, Scripting, Call Wrap-Ups, VoIP, Unified Communications, and Performance Management Reports are included in our cloud applications.
Smartcom offers both standard and enhanced telco services across our range of services. For instance; VoIP, NBN Internet, Enterprise Ethernet, Business Broadband, 1300 Numbers, 1800 Numbers, Business SMS, and Unified Communications (UC).
In addition to our standard 1300 Numbers and 1800 Numbers, SmartTrak 1300 Numbers provides a new dimension in tracking response of marketing campaigns across both traditional and digital channels, such as; Television, Radio, Print, Direct Mail, Email, Google Search, Google Ads, Bing, Facebook, and Linkedin.
As a result of using SmartTrak 1300 Numbers, your organisation will be able to measure the performance of marketing expenditure across your marketing mix.
Work from Home, Work from Anywhere with Smartcom’s Mobile Workplace. Communicate with customers and staff alike from any location across our range of cloud business applications, such as; Hosted PBX (Cloud PBX), Cloud Call Centre and Predictive Dialer. Furthermore, businesses using our services are able to exploit the benefits of our Mobile App and Unified Communications as a means of creating extraordinary workplace agility and mobility.
Gain competitive advantage in an increasingly competitive marketplace by partnering with SmartBPO. Create quality outsourced BPO operations through extraordinary leadership, business processes, and human resources. Furthermore, exploit the capabilities of SmartBPO’s contemporary call centre technology and telecommunication services as a means of delivering service excellence, and importantly operational transparency with your management team in Australia. Operating one of the best call centres in Fiji, you too, can discover the true meaning of quality BPO outsourcing, when you outsource with SmartBPO Fiji as your business partner. see SmartBPO Outsourced Call Centre
As an Australian organisation, Smartcom is attuned to the local marketplace, and as a result, understands the challenges facing Australian companies in a post COVID 19 economy. Furthermore, in an increasingly competitive marketplace of constant change, our agile cloud applications and telecommunications incorporate flexible price models to effectively manage the ebbs and flows of day to day operations.
The quality of our Australian based support is a critical component to our success. Incorporating rigorous ticketing and processes, our team of cloud and telecommunications experts are at your service.
As a TIO (Telecommunications Industry Ombudsman) member, Smartcom not only complies with industry standards, we deliver service excellence through our relationships with; Telstra, Vocus, Cisco, Microsoft and Yealink to name a few.
Industry directories are often a good place to compare technology services. For instance, industry body CX Central, has Smartcom listed in the CX Directory.
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