‘Work from Home’ may be an easy enough assignment to mobilise staff to meet the immediate health requirements of the changing workplace in Australia. However, challenges lay ahead for many workers and likewise managers. As a relatively new experience for many, it will take some adjusting – in particular, if the revenue dries-up. The reality of the next few months is likely to be a very different experience. This will become apparent even for companies that already operate a flexible workplace as entire workplaces are being mobilised, not just a few staff opting to work at home. This change in business configuration has implications across many of the major industries in Australia, especially for the customer service industry to work from home and make money.
It may well be sufficient to have staff use mobile phones for the first couple of days. However as a ‘Work from Home’ workforce in Australia becomes extended over time, staff will need to be equipped with the necessary tools to perform duties efficiently in order to make money. This will often require significantly more than just mobile and email access.
The old age, ”what gets measured, gets done” is most applicable to the rise in virtual, home office environments. Having the tools at your disposal to assess performance, will give businesses the best chance of operating at acceptable operation levels. Functions such as; Call Reports, Call Recording, Call Monitoring, Presence, etc, are particularly important for businesses in customer service to allow staff to work from home.
Solutions such as the Smartcom ”Virtual Workplace” and ”Work from Home” have the flexibility to operate on any device including; PC, Laptop, Mobile and Notebook. Work from Anywhere with Smartcom Hosted PBX, Webex Teams & Calling, or Microsoft Teams.
For smaller operations, it may be as simple as some clever Call Routing, an Auto Attendant, or a Hosted PBX. Larger and more nimble operations may gain greater benefit from Collaboration & Unified Communications functions across ”Teams”; such as iMessaging, VoIP, File Sharing, Video Chat, Audio & Video Conferencing, Presence, etc.
Call Centres with staff working from home can also benefit from using the Smartcom on-demand cloud predictive dialler or the cloud inbound contact centre with ACD & IVR.
